Privacy policy - Tesla Studios | Unleash Your Tesla

Privacy

Learn about our privacy practices, how we collect and process data, and your choices about how we use your information in an easy-to-read and navigate format.

How we may use your data

We may use the information we collect for:

Communicating with you
Fulfilling orders for our products and services
Improving the development of our products and services. This includes contacting you to provide you with important information related to your order, to present products and offers tailored to you, or to respond to your inquiries and fulfill your requests for product information.

When you contact us for information or to make a purchase, we may use the data we collect for various purposes. Below are examples of what we may use your personal information for in order to provide the most seamless experience with our store imaginable.

Reasons for processing data

Communication with you

To respond to your inquiries
To offer you information about contests, events and promotions and to administer these activities
To provide you with administrative information, such as changes to our terms and conditions and policies
For educational and informational purposes on topics that interest you
To provide you with important information related to the safety of the product you purchased
To conduct research, surveys and obtain your feedback

Finalizing the purchase

To finalize your purchase and have your order installed or delivered
To process payment for a product or service
To process, assist and provide related customer service
To monitor Tesla product performance and provide related services
To understand, classify and correct product and service issues or concerns

Improving and streamlining product and service development

To research, develop and promote new products and services and improve or modify our existing services
To analyze and improve the security of the products and services we offer
For business purposes such as data analysis, audits, fraud monitoring and prevention, business planning, determining campaign effectiveness, reporting and forecasting

Other circumstances

To fulfill contractual obligations with third parties, agents and affiliates
To fulfill legal obligations, law enforcement and other government requests
To establish, exercise or defend legal claims
In other ways permitted or indicated by you

Tesla Studios retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Notice, in our service-specific notices, or as required by law. Criteria for deciding whether to keep your data may include consideration of how it is used, our relationship with you, whether there is a current contract for services, whether you have given consent, or whether there is a legal requirement to keep certain data. We carefully examine whether storing the personal data we collect is necessary and work to keep the data for the shortest possible period.

When we process your personal data, we do so with your consent and/or as required to provide the products or services you use, to conduct our business, to fulfill our contractual and legal obligations, to protect the security of our systems, products and our customers. We do not share information that personally identifies you with third parties for marketing purposes unless you consent to such sharing. For more information about the legal justification Tesla Studios relies on for any data processing activity, we invite you to contact us.

We may also use and disclose information about you if we believe in good faith that the law requires it for security purposes, to comply with our legal obligations (such as subpoenas or court orders), law enforcement or other matters of public importance, disclosure is necessary or appropriate. We may also share information about you if there is a legal basis for doing so, if we determine that disclosure is necessary to enforce our Terms of Use or to protect our business or customers. This may include providing information to public or government authorities. In addition, in the event of a reorganization, merger, change of control or sale, we may transfer any personal information we collect to an appropriate third party.

Questions about privacy

If you have any questions or comments about privacy, opt-out of certain services, or submit a data protection request, please don’t hesitate to contact us.