Frequently Asked Questions

Here you can find the answers to some of the most frequent questions.

Table of contents

Product inquiries

We deliver apparel, lifestyle products, charging stations, car parts and most accessories directly to you. Purchases above 100 euro or the equivalent are free of shipping charges.

For more information on products requiring installation, please visit the product page. If you are interested in professional installation of Wall Connector or other automotive accessories, please contact us.

Please follow the instruction manual supplied with your product. If you still have questions please don’t hesitate to contact us.

The charging stations require installation by a licensed electrician and are shipped directly to your shipping address. This allows you to receive your charging station as soon as possible and arrange installation with your preferred electrician.

 

Our goal is to make charging at home with a Tesla charging station run smoothly. If charging is not working properly, follow these simple tips first:

  • To troubleshoot, always read the troubleshooting guide in the Installation Guide first.
  • If your electrician is present and encountering problems, please don’t hesitate to contact us. A dedicated team of technical experts is available to assist you on weekdays (Mon – Fri) during office hours (9:00 am – 5:00 pm).

The vehicle’s date of manufacture can be found on the identification plate on the driver-side door pillar. This identification plate is visible when the door is open.

If the product is currently out of stock, you can sign up for email alerts on the product page to receive availability notifications. You will be one of the first to know when the product is available again!

Remember that email alerts about availability do not reserve the item for you. Incidentally, items can sell out quickly and often. So please sign up to be notified when the product is available again.

Shopping cart, payment and prices

Tesla Studios store accepts the following payment methods: MasterCard, Visa, American Express, Google Pay and Apple Pay .

We strive to ship orders as quickly as possible. Please contact us to track your order. If your order is already in the internal process, unfortunately we can no longer process any change requests.

Tesla Studios reserves the right to change the prices of products displayed in the store at any time and to correct any pricing errors. Price changes will not affect an order that has already been processed by us. In the event of a pricing error, we will notify you of the error and give you the opportunity to continue the transaction at the correct price or cancel the order free of charge.

Shipping and orders

Although our goal is to ship within 24 hours of receiving your order, order size and product availability may cause delays.

Please note that we only ship orders Monday through Friday.

Due to high demand, processing and delivery take longer than usual. It may take 1 to 2 weeks to deliver your order. Some products require a longer delivery time as stated in the product description.

If your order has not arrived within the estimated delivery time, please contact our support team at [email protected].

Please note:

  • Large delivery quantities, tire/rim packages and similar accessories may require longer processing times.
  • Depending on the size of your order and product availability, some items may have limitations on the quantity you can order.

All orders over 100 euros or local currency equivalent are free of shipping costs. For orders under 100 euros, the shipping cost is 10 euros or the local currency equivalent.

Once your item has been shipped, you will receive a confirmation email with tracking information. Simply click the link in the confirmation email and follow the instructions to check the status of your order. You can also log into your account and select your order in your order history to check the status.

Please notify our support team at [email protected] within 30 days of placing your order. Exchanges may be granted if you do not receive your order in time or need an exchange for any of the following reasons: you received the wrong product, the item is missing from the kit, the product is defective or damaged.

Returns

We make every effort to ensure that our customers are satisfied with their online shopping experience.

Non-business consumers have the right to return or exchange purchased new and unused merchandise within 14 days of receiving their order. Refunds less shipping and visa/mastercard transaction fees are processed within 7 days of our receipt of the returned merchandise.

Exceptions to non-refundable items are products imported from overseas specifically for customer orders, such as Wall Connector or Mobile Connector, and other products not available off-the-shelf.

For returns, please contact us via email.

Warranty

Repairs and replacements of Tesla car accessories purchased in stores, online and installed by Tesla service are covered by the Tesla Limited Repair Warranty.

This limited warranty provides the repair or replacement necessary to correct a “failure” if, in Tesla’s judgment, the failure occurred under normal conditions of use. “Failure” means the complete failure or inability of a Covered Part to perform its intended function(s) due to defects in material or workmanship in a part manufactured or supplied by Tesla, provided that such failure occurs during normal use. “Failure” does not include degradation of performance over time due to normal wear and tear. Tesla’s Limited Warranty for parts, body and paint repairs begins on the date of purchase of the applicable parts, and coverage expires after 1 year.

Accessories for direct sale
Subject to the exceptions described below and the terms of the Limited Warranty for parts, body and paint repair, direct-sale accessories that do not require installation by Tesla are covered for a period of 1 year from the date of purchase of the accessory.

ProductCoverage
Wall ConnectorSee product warranty
Charging adaptersSee product warranty
All-weather interior floor matsLimited lifespan
Vehicle covers3 years
Key cards and keys4 years
Roof rack and tow bar4 years
Cell phone docking station4 years
Car mats4 years
Model X trunk mat4 years

Warranty coverage period for third-party products and accessories sold through our store varies depending on the brand, however for most products the period is generally 2 years.

Product support and assistance

Self-installation products are designed to be easy to install or remove from a vehicle and usually do not require a visit to a service center. If you need assistance, please contact us. If you still need technical assistance, we can point you to one of our partner service centers near your location.

For general questions about car accessories and promotional items, please contact us.

Choosing the size and fit of clothing

Please refer to the following table of available sizes.

Men’s Clothing

Hoodies

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A: Length

B: Half chest

C: Sleeve length

SizeLengthHalf chestSleeve length
XS65 cm
50 cm82.27 cm
S67 cm52 cm85 cm
M70 cm55 cm88 cm
L72.39 cm57 cm91 cm
XL      75 cm60 cm93 cm
XXL77.47 cm62 cm96 cm
XXXL80 cm65 cm99 cm

 

 

T-Shirts

db7ecf8213c431735c775d01b626e1cc6d42a255

A: Length

B: Half chest

SizeLengthHalf chest 
S71 cm
46 cm 
M74 cm51 cm 
L76 cm56 cm 
XL79 cm61 cm 
2XL      81 cm66 cm 
3XL84 cm71 cm 
    
 

Womens clothing

Hoodies

bc649729e3264ff727ba93eb0595ee48d8a4379d

A: Length

B: Half chest

C: Sleeve length

SizeLengthHalf chestSleeve length
XS65 cm
50 cm82.27 cm
S67 cm52 cm85 cm
M70 cm55 cm88 cm
L72.39 cm57 cm91 cm
XL      75 cm60 cm93 cm
XXL77.47 cm62 cm96 cm
XXXL80 cm65 cm99 cm

T-Shirts

db7ecf8213c431735c775d01b626e1cc6d42a255

A: Length

B: Half chest

SizeLengthHalf chest 
S71 cm
46 cm 
M74 cm51 cm 
L76 cm56 cm 
XL79 cm61 cm 
2XL      81 cm66 cm 
3XL84 cm71 cm 
    

Unisex clothing

Socks

Children’s clothing

Privacy policy

To learn more about how we process your data, visit our privacy policy page.

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